At British Business Mexico we aim to provide the highest standards of service. However there may be occasions when you feel that we have failed to meet your expectations. We want the opportunity to put things right for you as quickly as we can and take steps, where appropriate to make sure that any mistakes do not happen again.
• Stage one
If you are dissatisfied with some aspect of BritChaM Business service, you can either express this to the person with whom you are dealing, who will try to help, or speak to another member of staff, who will also try to help as BritChaM Business aims to resolve all difficulties as quickly and efficiently as possible.
• Stage two
If the first response is not satisfactory, you can write to firstname.lastname@example.org, specifying your name, nature of complaint, details such as date and contact information.
BBM staff will investigate further and respond within one working week. BritChaM Business staff will also send you the name of the president if you wish to take the complaint further.
• Stage three
If the second response is not satisfactory, you can then write to or email the president of the organisation. The president will look into your case and make a detailed investigation.
Again, you will receive a response within one working week.